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Facility Booking Coordinator

Requisition ID: 4319
Affiliation: CUPE Municipal
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Shift/Work Schedule: Monday - Friday 
Department/ Branch: Community Services, Community Partnerships & Initiatives
Job Location: Fort McMurray
Pay Level: PL9
Start Rate: $ 46.61
Permanent Rate: $ 54.75 (Permanent rate effective after completion of probation)
COLA: Bi-Weekly - $480
Posted (dd/mm/yyyy): 16/05/2026
Closing Date (dd/mm/yyyy): 31/05/2026
Posting Type: Internal and External

 

 

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

 

 

ABOUT THE DEPARTMENT:

 

Be the difference in someone’s day. 

 

At the heart of the Regional Municipality of Wood Buffalo, our Community Services team is all about people. Whether you’re supporting the RCMP, building partnerships, or answering resident inquiries through Pulse, you’re helping create safe, connected, and thriving communities. We’re united by one purpose: serving people and strengthening the region.

 

If you're passionate about making a real difference and want to be part of a collaborative team that supports every corner of the municipality, this is your opportunity to help build a better tomorrow.

 

 

GENERAL DESCRIPTION:

 

Under general supervision, the Facility Booking Coordinator coordinates the allocation of sport fields and joint use facilities. This position maintains accounts and monthly billings, conducts research, analyzes, and prepares statistical data, produces contracts, provides support and conflict resolution to user groups, and promptly responds to enquires and complaints.

 

 

RESPONSIBILITIES:

 

  • Consults with stakeholders/user groups in order to prepare for the upcoming sport field and facility allocations effectively and efficiently.
  • Prepares, produces, delivers, and maintains the allocation schedules for seasonal sport fields and joint use facilities.
  • Organizes, coordinates, and facilitates pre-season and post-season allocation meetings.
  • Ensures all facilities are available and notifies operators of bookings.
  • Ensures invoices for rentals are processed, reconciled, forwarded to accounts receivable, and tracked for all users/stakeholders.
  • Generates facility use contracts.
  • Assists with developing, researching, and assessing facility guidelines, policies, procedures, and user fees.
  • Maintains, develops, and prepares facility usage reports and statistical documents.
  • Provides conflict resolution among user groups when required.
  • Reviews all special event permits provided through permit process.
  • Book fields/facilities for special events.
  • Provides support and coverage for other administrative staff in the department.
  • Assists in special projects and community consultations and special events.
  • Provides customer service support and services to a variety of clients.
  • Performs other duties as required.

 

 

QUALIFICATIONS

 

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

  • Proficiency with various computer applications such as Microsoft Office (Excel, Word, and Outlook). Previous experience working with AS400 would be an asset.
  • Above average communication, interpersonal, problem solving, and organizational skills.
  • High degree of attention to detail and accuracy.
  • Positive attitude and desire to provide exceptional customer service.
  • Is a self-starter, with a demonstrated ability to work independently and to effectively schedule work in order to meet service demands.
  • Ability to preserve confidential information and exercise discretion with client information and/or municipal documents and information.
  • General math and numeracy skills.

 

 

EDUCATION AND EXPERIENCE:

 

  • Diploma in Office Administration, Business Administration, or a related field is required.
  • Four (4) years of directly related experience in a customer service or community relations role is required.
  • Experience in basic accounting is an asset.

 

 

OTHER REQUIREMENTS:

 

  • Submission of a Criminal Record Check.
  • A valid Class five (5) Operator’s Licence is an asset.

 

 

SAFETY:

 

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, including all policies, practices, procedures, as well as properly utilizing all control measures including the required use of personal protective equipment. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.

 

To apply: Please visit our website at jobs.rmwb.ca
Current employees must apply through the internal careers site. 
We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted.  Late applications will not be accepted.

Apply now »