Supervisor, Operations & Administration

Requisition ID: 4257
Affiliation: Exempt
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Shift/Work Schedule: Monday - Friday 
Department/ Branch: Community Services, Support Services
Job Location: Fort McMurray

Starting Salary Range*: $ 117,668.00 - $ 124,392.00
COLA: Bi-Weekly - $480

Posted (dd/mm/yyyy): 25/04/2026
Closing Date (dd/mm/yyyy): 10/05/2026
Posting Type: Internal and External

*The Municipality offers a competitive compensation package, including an attractive base salary, excellent benefits, retirement plans, and more. The starting salary for this position is within the range listed above and will be dependent upon the qualifications and experience of the successful candidate. 

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

ABOUT THE DEPARTMENT:

Be the difference in someone’s day. At the heart of the Regional Municipality of Wood Buffalo, our Community Services team is all about people. Whether you’re supporting the RCMP, building partnerships, or answering resident inquiries through Pulse, you’re helping create safe, connected, and thriving communities. We’re united by one purpose: serving people and strengthening the region. If you're passionate about making a real difference and want to be part of a collaborative team that supports every corner of the municipality, this is your opportunity to help build a better tomorrow. 

GENERAL DESCRIPTION:

The Supervisor, Operations and Administration is responsible for assisting the Manager, RCMP Support in leading, supervising and coaching resources (people, budget, and materials) to deliver services and programs provided through the Bylaw Services Branch. Primary responsibilities of this position include:

Employee Development: Performs supervisory tasks for assigned team members. Works with team to plan and balance workload. Ensures teams are managed fairly and consistently and that work processes are followed and coordinated to ensure service levels. Recruits, mentors, coaches, and provides support to staff.

Research and Implementation: Participates in the continuous research, development, improvement, and implementation of effective departmental strategies, policies, procedures, tools, and guidelines based on the municipality’s best practices. Analyzes the effectiveness of departmental programs and makes suggestions for further improvement. Provides input to department business plans, initiatives, and budget to ensure continuous achievement of department goals.

Departmental Guidance: Initiates and coordinates response to unusual or critical situations as required. Assists the Manager, RCMP Support to ensure that RCMP facilities meet Municipal and “K” Division standards and are maintained to provincial and federal codes and regulations. Directs staff relevant to the accuracy of data bases and quality of data entry (CPIC/CIIDS/PIRS/PROS).

*May require use of a personal or municipal vehicle for business travel purposes.

SKILLS REQUIREMENTS:

Candidates need to show evidence of the following:

• Ability to establish and maintain effective working relationships with managers, employees, leaders, bargaining agents, and external contacts and interacts in a manner that builds trust, credibility, and rapport.
• Negotiation, conflict management, communication, interpersonal, investigation, mediation, and analytical skills.
• High emotional intelligence capacity including the ability to deal effectively with ambiguity, remain calm and neutral in conflict situations.
• Proven ability to be discreet, keep all information and documentation strictly confidential, and respectfully and sensitively resolve issues. 
• Ability to lead and empower people, strong organizational skills, and uses innovative approaches in situations involving rapid change, shifting priorities, and/or simultaneous demands.
• Detailed understanding of RCMP operational process and procedures, corporate policies and direction is an asset.
• Experience using RCMP data and information management systems (PIRS, CPIC, OSR and PROS, CIIDS).
• Ability to acquire and maintain RCMP Enhanced Reliability Security Clearance.

EDUCATION:

• Degree or Diploma in Business Administration or related discipline. An equivalent combination of education and work experience may be considered.

EXPERIENCE: 

• Seven (7) (degree) or ten (10) (diploma) years’ experience working in an administrative environment. Must have a minimum of two (2) years’ experience as a supervisor.
• Experience working in a public safety environment is preferred.
• Experience working in a public sector environment with unionized and non-unionized employees considered an asset.

OTHER REQUIREMENTS: 

• A valid Class Five (5) Operator’s Licence is required as incumbent will be required to operate a personal or municipal vehicle for business use on a regular basis.
• Clean driver’s abstract is required.
• Must be willing to work outside in all weather conditions.
• Ability to work a rotating shift that includes holidays, evening/night shift, and weekends.
• Ability to acquire and maintain an RCMP enhanced reliability security clearance is required.

SAFETY: 

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible and accountable for knowing and working in accordance with the Health and Safety Directive.  As per section 2 of the Occupational Health and Safety Act, the incumbent shall ensure while in the employ of the Regional Municipality of Wood Buffalo the health and safety of employees, contractors, and the public.

This position is employed in a supervisory capacity. As such the employee is required to obtain additional safety training in accordance with municipal procedures and directives.

To apply: Please visit our website at jobs.rmwb.ca
Current employees must apply through the internal careers site. 
We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted.  Late applications will not be accepted.