Support Worker, Victim Services

Requisition ID: 4324
Affiliation: Exempt
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Shift/Work Schedule: Monday - Friday 
Department/ Branch: Community Services, Support Services
Job Location: Fort McMurray

Starting Salary Range*: $98,662.00 - $104,300.00 (Pay Band E)
COLA: Bi-Weekly - $480

Posted (dd/mm/yyyy): 16/05/2026
Closing Date (dd/mm/yyyy): 24/05/2026
Posting Type: Internal and External

*The Municipality offers a competitive compensation package, including an attractive base salary, excellent benefits, retirement plans, and more. The starting salary for this position is within the range listed above and will be dependent upon the qualifications and experience of the successful candidate. 

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

ABOUT THE DEPARTMENT:

Be the difference in someone’s day. At the heart of the Regional Municipality of Wood Buffalo, our Community Services team is all about people. Whether you’re supporting the RCMP, building partnerships, or answering resident inquiries through Pulse, you’re helping create safe, connected, and thriving communities. We’re united by one purpose: serving people and strengthening the region.

If you're passionate about making a real difference and want to be part of a collaborative team that supports every corner of the municipality, this is your opportunity to help build a better tomorrow.

GENERAL DESCRIPTION:

The Support Worker, Victim Services assists victims of crime, trauma and tragedy in accordance to applicable legislation, policy and procedures. The incumbent provides victims with empathic support, information and referrals based on the victim’s needs.  The work also includes mitigating the crisis and facilitating a victim’s return to stability and an improved quality of life.  Primary responsibilities of this position include:

Guidance & Support: Assists the Supervisor and the RCMP with overall program delivery through direct involvement with victims, internal and external contacts, daily operations, and overall administration. Provides guidance and support to victims to ensure all legislated obligations are met. Liaises with the victim, RCMP, and the Crown during the criminal justice process.

Program Development: Develops, researches, compiles, tracks, and assembles information for branch budgets, systems, procedures, registrations, clients, claims, and reports. Maintains department intranet and information systems to ensure they are accurate and up-to-date. Travels regularly throughout the Municipality to rural communities and attends court when required. Develops and delivers programs to educate the community. Ensures that internal and external inquiries are appropriately handled or redirected.

Service Delivery: Responds to crisis call outs on a rotational basis, advises victims about safety and security, acts as an advocate, and provides support for victims in crisis at the initial incident and on an ongoing basis. Makes referrals for appropriate services and provides customer support and services for a variety of clients in the community. Assists in the preparation and support for the victim in court proceedings. Collaboratively works with groups like the RCMP, Domestic Violence Assistance Team (DVAT), Children’s Services, and the Crown. Collaborates and provides input/feedback on various community boards and committees. Maintains client files. Assists in special projects as required. Assists with volunteer recruitment for advocate positions. May participate in the administration of the Emergency Social Services community response.

SKILLS REQUIREMENTS:

• Knowledge of victim advocacy, crisis counselling, volunteer coordination and community outreach programs.
• Knowledge of court and police procedures as they relate to the work performed.
• Sound judgment, professionalism, and the ability to maintain high level of confidentiality of materials and information.
• Strong interpersonal skills and the ability to interact with various diverse internal and external clients, demonstrating compassion, empathy, and nonjudgmental support.  
• Proficiency with various Microsoft programs and working knowledge with a variety of database software.
• Organizational and planning skills to manage time, meet deadlines and objectives.
• Must be able to perform in fast-paced, high pressure and emotional environments. while demonstrating excellent customer service.
• Must be a self-starter with the ability to work with minimum supervision and direction.
• Ability to work in a team environment.
• Ability to listen effectively, clarify information as needed, and convey information in a clear and concise manner.

EDUCATION:

• Diploma in Social Services (Social Work, Nursing, Childhood Development, or Family Services) or a related discipline.
• Victim Services Training is mandatory upon hire.

EXPERIENCE:

• Two (2) years of experience in a victim services/advocacy role, including experience working in crisis or emergency situations.
• Experience working in a policing detachment environment is considered an asset.
• An equivalent combination of education and work experience may be considered.

OTHER REQUIREMENTS:

• Ability to acquire and maintain an RCMP enhanced reliability security clearance is required.
• A valid Class Five (5) Operator’s License is required as incumbent will be required to operate a personal or municipal vehicle for business use on a regular basis.

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible and accountable for knowing and working in accordance with the Health and Safety Directive.  As per Section 2 of the Occupational Health and Safety Act, the incumbent shall ensure, while in the employ of the Regional Municipality of Wood Buffalo, the health and safety of employees, contractors, and the public.

To apply: Please visit our website at jobs.rmwb.ca
Current employees must apply through the internal careers site. 
We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted.  Late applications will not be accepted.