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Payment Processing Clerk

Requisition ID: 3849
Affiliation: CUPE Municipal
Position Type: Casual
Number of Openings: 1
Bi-weekly Working Hours: As Required
Division/Department: Corporate Services, Accounting Services
Job Location: Fort McMurray

Pay Level: PL6
Rate: $ 42.36
COLA*: Bi-Weekly - $480

Posted (dd/mm/yyyy): 25/10/2025
Closing Date (dd/mm/yyyy): 09/11/2025
Posting Type: Internal and External

*COLA (Cost of Living Allowance) amount listed is based on full-time hours; COLA for casual positions will be prorated based on hours worked.

 

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

 

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ABOUT THE DIVISION:

 

The Regional Municipality of Wood Buffalo (RMWB) is seeking a passionate and driven professional to join our Corporate Services Division—a cornerstone of our municipal operations. Keep the engine running—with excellence. 

 

From IT and Accounting to Asset Management and Taxation, our Corporate Services Division supports the entire municipality. This division ensures we remain fiscally responsible, operationally efficient, and ready to meet tomorrow’s challenges. 

 

If you're ready to be part of a collaborative and forward-thinking organization where your skills make a difference, this is your space to grow. 

 

 

GENERAL DESCRIPTION:

 

Under general supervision, the Payment Processing Clerk processes and records payments received for a variety of municipal services, ensuring transactions are processed and accounted for in accordance with municipal policies and legislated requirements. Payments received may be in the form of online transactions, EFT/Direct Deposit, cheques, or direct payments from financial institutions.

 

 

RESPONSIBILITIES:

 

  • Processes payments from customers and ratepayers for various municipal services including, but not limited to utilities, property taxes, permits, collections, and licences.
  • Balances and prepare daily cheque deposits.
  • Liaises with Customer Service Agents as required to ensure that payments are processed accurately and on a timely basis.
  • Interacts with internal and external stakeholders to provide payment processing support services.
  • Maintains accurate guiding documents and procedures as it relates to processing municipal payments.
  • Uses various payment software programs for payment applications and related reporting requirements.
  • Monitors shared inboxes and messages, responding to Pulse and/or other enquiries as required.
  • Maintains a thorough knowledge of municipal bylaws, policies, services, and department functions; ensuring payments received are processed and recorded accordingly.
  • Assists with special projects or customer account maintenance, which may include, but is not limited to providing support or back up to other Accounting Services staff or Customer Service Agents as needed.
  • Perform other related duties as required.

 

 

 

QUALIFICATIONS:

 

 

KNOWLEDGE, SKILLS & ABILITIES:

 

  • Ability to deal courteously and effectively with a diverse range of people using judgement, tact, and sound decision-making skills.
  • Must exercise confidentiality and discretion with client information.
  • High degree of attention to detail with the ability to enter and maintain data accurately.
  • Ability to interpret information from a wide variety of sources and apply payments according as per applicable bylaws, policies, and procedures.
  • Proficient in Microsoft Office applications (Outlook, Word, Excel) and the ability to learn other software such as SAP, Accela, AS400 and FlexSuite.
  • Ability to use and understand payment and reporting software and tools such as RMWB Pay, Pay Simply, or telephone banking.
  • General math and numeracy skills, including experience processing payments accurately and efficiently.
  • Ability to establish and maintain cooperative, collaborative, and productive work relationships.
  • Knowledge in the operation of basic office equipment (calculator, electronic payment system, computer).
  • Strong written and verbal communication skills.
  • Ability to develop and maintain working knowledge of municipal policies and procedures.

 

 

EDUCATION & EXPERIENCE:

 

  • Certificate in Office, Business, Accounting, or other equivalent education program is required.
  • Two (2) years of accounting experience or payment processing experience in an office, municipal, or banking environment is required.
  • Previous municipal or banking experience is considered an asset.

 

 

OTHER REQUIREMENTS:

 

  • Submission of Criminal Record Check.
  • Pre-employment competency testing may be part of the selection process.

 

 

SAFETY:

 

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, and complying with all policies, practices, and procedures. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.

 

 

 

 

To apply: Please visit our website at jobs.rmwb.ca
Current employees must apply through the internal careers site. 
We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted.  Late applications will not be accepted.

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