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Summer Student, Support Clerk (Customer Service)

Requisition ID: 4165
Affiliation: CUPE Municipal
Position Type: Seasonal Student
Fixed Term Duration: Approximately four (4) months
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Shift/Work Schedule: Monday - Friday 
Department/ Branch: Community Services, Customer Service
Job Location: Fort McMurray
Pay Level: PL5 (70%)
Rate: $ 28.74
COLA: Bi-Weekly - $480
Posted (dd/mm/yyyy): 02/03/2026
Closing Date (dd/mm/yyyy): 15/03/2026
Posting Type: Internal and External

 

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

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ABOUT THE DEPARTMENT:

 

Be the difference in someone’s day.  

 

At the heart of the Regional Municipality of Wood Buffalo, our Community Services team is all about people. Whether you’re supporting the RCMP, building partnerships, or answering resident inquiries through Pulse, you’re helping create safe, connected, and thriving communities. We’re united by one purpose: serving people and strengthening the region. 

 

If you're passionate about making a real difference and want to be part of a collaborative team that supports every corner of the municipality, this is your opportunity to help build a better tomorrow. 

 

 

GENERAL DESCRIPTION:

 

This Summer Student position will provide support in the Customer Service Branch of the Community Services Department. The student will assist with various administrative and customer service activities in the assigned area from May 2026 to August 2026. This position is within the CUPE 1505 Bargaining Unit and is located in the community of Fort McMurray, the Regional Municipality of Wood Buffalo’s urban centre.

 

 

RESPONSIBILITIES:

 

  • Work with the Customer Service Team and assist with receiving and processing payment for a variety of municipal services including but not limited to utilities, property taxes, permits, collections, and licences.
  • Adhere to cash handling procedures and balance cash float daily.
  • Implement, create, and maintain documents such as invoices, files, expenses, notifications, spreadsheets, statistical reports, presentations, and other related documentation.
  • Provide reception and customer service duties, including responding to enquiries from a variety of platforms in a prompt, courteous, and professional manner.
  • Collect, compile and assemble reports and statistical information for distribution internally and externally.
  • Accurately process information into computerized systems.
  • Perform other related duties as required.

 

 

QUALIFICATIONS

 

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

  • Proven ability to take accurate notes and minutes.
  • Ability to work independently and accomplish multiple tasks with deadlines.
  • Ability to adapt to changing practices and work demands.
  • Must have proven interpersonal, organizational, and communication skills.
  • Proficient in various computer programs (MS Word, Excel, Outlook and PowerPoint).

 

 

EDUCATION AND EXPERIENCE:

 

  • High School Diploma or GED equivalent is required.
  • Successful completion of one (1) year of post-secondary education is required.
  • Candidates must be returning to full-time post-secondary studies for the Fall 2026 semester to be eligible for this position.
  • Preference will be given to students enrolled in post-secondary Office or Business Administration programs.

 

Candidates who are successful during the interview process will be required to provide the following documents:

  • Proof of full-time post-secondary enrollment for the Winter 2026 and Fall 2026 semesters.
  • A copy of a High School Diploma or GED equivalency.

 

These documents are not required at the time of application, however preparing and collecting these documents in advance will expedite the recruitment process for successful candidates.

 

*A lottery system may be used for selection should the number of eligible applicants exceed the available positions*

 

 

SAFETY:

 

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, including all policies, practices, procedures, as well as properly utilizing all control measures including the required use of personal proactive equipment. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.

 

To apply: Please visit our website at jobs.rmwb.ca
Current employees must apply through the internal careers site. 
We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted.  Late applications will not be accepted.

Apply now »