Transit Operator

ABOUT THE DEPARTMENT:

The Regional Municipality of Wood Buffalo (RMWB) is looking for passionate, skilled and forward-thinking individuals to join our Public Works Department — a team that keeps our region running smoothly every day.

From road maintenance and fleet management to park enhancements and snow clearing, our Public Works team plays a critical role in daily life across the region. We’re seeking a hands-on professional who is committed to public service, enjoys meaningful work and excels in fast-paced environments.

If you take pride in seeing your work in action and want to contribute to a team that powers the municipality—this is your place.

GENERAL DESCRIPTION:

The Transit Operator is responsible for the safe operation of conventional and specialized/on-demand vehicles in accordance with both established and dynamic routes and schedules, sometimes under difficult circumstances. They will meet a variety of passengers from various social, economic, and cultural backgrounds, as well as physical abilities.  Transit Operators must be able to communicate effectively with all passengers and respond appropriately. The Transit Operator must constantly monitor the conditions in and around their bus and exercise a great deal of tact and diplomacy. The incumbent will deal with heavy traffic and congested streets, while monitoring fare collection, issuing transfers, and providing general transit information. Transit Operators must be alert and manage their personal well-being as they can drive long hours with minimal breaks. Transit Operators may be required to participate in emergency management operations as part of the Municipality’s emergency response plan.

RESPONSIBILITIES:

• Report to dispatch or designated start location; review notices and confirm schedule, routing, and detours, including last-minute changes.
• Perform and document pre-trip vehicle inspections.
• Operate transit vehicles in accordance with schedules, traffic laws, defensive driving practices, and transit policies.
• Navigate both fixed and dynamic routes/schedules using the mobile data terminal, maintaining on-time performance and ensuring passenger comfort.
• Greet passengers courteously and assist with boarding, exiting, and personal items (up to 50 lbs.).
• Support individuals with disabilities, including the use of ramps, lifts, and wheelchair securement devices.
• Monitor fare collection, issue transfers, and explain fare requirements or transit policies when needed.
• Maintain awareness of vehicle conditions, traffic, and passenger activity.
• Respond to onboard incidents, medical emergencies, or accidents, and communicate with dispatch as required.
• Complete all incident, accident, and safety-related reports accurately and promptly.
• Provide transit information, respond to passenger inquiries or complaints, and inform about onboard rules when necessary.
• Use two-way radio to maintain communication with dispatch and relay updates or concerns.
• Conduct post-operation tasks, including post-trip inspections, securing lost and found items and reporting safety or routing issues.
• Adapt to changes in routes or schedules on short notice.
• Perform additional duties as assigned in support of daily transit operations or municipal emergency response efforts.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES:

• Skilled in the safe operation of vehicles on public roadways, in a variety of weather and traffic conditions.
• Ability to deal courteously and effectively with a diverse range of people, using judgement, tact, and customer service skills.
• Communicates respectfully and can clarify and convey information in a clear and concise manner, including completing written reports.
• Ability to work under minimal supervision, demonstrating responsibility and reliability.
• Ability to adapt quickly to change.
• Strong verbal and written communication skills.
• Actively seeks to understand information communicated by listening and asking for clarification when needed.
• Maintain professionalism and a positive outlook during periods of stress.
• Strong problem-solving skills.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED equivalent is required.
• Three (3) years of experience working in a service occupation dealing directly with customers is required.
• Two (2) years of Professional/Commercial driving experience is required.
• Driving experience in a transit environment is an asset
• Valid First Aid/CPR Certificate is an asset.
• Completion of a defensive driving course is an asset.

OTHER REQUIREMENTS:

• Submission of a Criminal Record Check with Vulnerable Sector Search. 
• A valid Class One (1) Operator’s License or Class Two (2) with Q-endorsement (Air Brakes) is required.
• A safe driving record is required (no more than 2 demerits and no more than 1 at-fault accident).
• Equipment field testing and/or competency testing will be required as part of the interview evaluation.
• Must be willing to work outside in all conditions.
• Must be medically and physically able to perform all duties of the position on an ongoing basis.
• Auditory testing may be required.
• Ability to work a variety of shifts that includes holidays, split shifts, evening/night shifts, and weekends. 

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, and complying with all policies, practices, and procedures. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.